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Responsible Gambling at Casino Boo New Zealand

At Casino Boo, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Casino Boo takes problem gambling seriously. We actively promote responsible gaming practices and provide tools and resources to help our players manage their gambling habits. We comply with all applicable regulations and work closely with recognised organisations to ensure player protection remains our top priority.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money on gambling than you can afford to lose
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or social responsibilities due to gambling
  • Lie to friends or family about how much you gamble
  • Use gambling as a way to escape stress, depression, or anxiety
  • Feel unable to stop gambling even when you want to

If any of these signs apply to you, we strongly encourage you to use our responsible gambling tools or seek professional help immediately.

Responsible Gambling Tools at Casino Boo

We provide a range of tools to help you stay in control of your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your Casino Boo account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you manage your bankroll and prevents excessive losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.

Self-Exclusion

If you believe your gambling is becoming a serious problem, you can request a self-exclusion from Casino Boo. Self-exclusion options are available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusion, which cannot be reversed).

To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Vulnerable Players

Underage Gambling Prevention

Casino Boo strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend their account pending verification.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Third-Party Self-Exclusion

New Zealand players can also use the national self-exclusion register and other third-party blocking tools to restrict access to all online gambling sites simultaneously. We encourage players to explore these options if they feel they need broader protection.

Help and Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose
  • Set a budget before you start and stick to it
  • Never chase your losses
  • Take regular breaks during your gaming sessions
  • Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Treat gambling as entertainment, not as a source of income

Contact Us

If you have any questions about our Responsible Gambling policy or need assistance activating any of our player protection tools, please do not hesitate to contact our support team:

Our support team is available around the clock and will respond to all responsible gambling requests as a priority.

This Responsible Gambling page was last updated in June 2026.

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